TERMS OF SERVICE
This site is owned, operated and provided by Signature of Croatia Inc. By accessing or using the site (including any current and future version of the Site), or by booking a reservation, you acknowledge that you have read, understood and agree to these terms and conditions
1. ABOUT SIGNATURE OF CROATIA
1.1 Signature of Croatia is a Corporation organized and existing under the laws of the State of Illinois, with a principal place of business at 595 Barry Turn, Manteno, IL 60950, USA. As used herein, “Reservation Service” means the online reservation service (including the facilitation of payments) used for making reservations with Suppliers on the Site. Signature of Croatia operates web sites at www.SignatureofCroatia.com and/or www.SignatureofCroatia.villas and may operate other web sites as well (the “Site”). You may send general inquiries to firstname.lastname@example.org.
2. SCOPE OF OUR RESERVATION SERVICE
2.1 Signature of Croatia provides a web site through which Suppliers can advertise their services for reservation and through which visitors can make reservations. As used herein, “Supplier” means any Accommodation (e.g., hotel, villa, apartment or other accommodation facility), as well as any attractions, museums, tours, cruises and any other travel related service as from time to time is available for reservation on the Site. By making a reservation through the Site, you enter into a direct legally binding contractual relationship with the Supplier with which you have made a reservation. Signature of Croatia is solely an intermediary between you and the Supplier.
2.2 When rendering our Reservation Service, the information that we disclose is based on the information provided to us by Suppliers. Although Signature of Croatia will use reasonable skill and care in performing the Reservation Service, Signature of Croatia will not verify the information and does not guarantee that the information is accurate, complete or correct, nor is it responsible for any errors in the information. Each Supplier is responsible for the accuracy, completeness and correctness of the information.
2.3 The Reservation Service is made available for personal and non-commercial use only.
3.1 Signature of Croatia anticipates that the price that will be offered to you for a reservation for a stay at an Accommodation is inclusive of all taxes, charges, fees and extras charged by the Supplier, unlessotherwise stated.
4. NO CHARGE FOR BROWSING THIS SITE
4.1 The use of the Reservation Service is free of charge. In other words, Signature of Croatia will not add a surcharge (except for any fees mentioned herein) to the cost of reservations for the use of this Site. However, Suppliers will pay Signature of Croatia a commission whenever you book a reservation through this Site. Moreover, as noted more fully below, Signature of Croatia may modify these terms and conditions in the future, including by adding a fee or a charge for the use of its Reservation Service.
5. THE RESERVATION PROCESS
5.1 In order to find an appropriate reservation for a Customer, Signature of Croatia may send the Customera booking form that allows the Customer to specify his or her preferences and requirements relating to the services that the Customer wishes to be supplied by a Supplier. The booking forms may allow the Customer to specify his or her budget, the characteristics of the Accommodation or other travel related service, the characteristics of a particular desired travel package, or other Customer preferences or requirements. If a Customer expects to travel with an infant in a baby cot, the cot should be requested in the booking form.
5.2 The Reservation Service on the Site also allows Customers to request booking of potential reservations. When a Customer requests a booking through the Site, Signature of Croatia will determine whether the booking is available with the Supplier. Signature of Croatia will convey to the Customer whether the booking is available, as well as the price(the “Reservation Price”). If, in response, the Customer indicates that he or she will make the reservation, the Supplier will hold the reservation for 24 hours. During this 24 hour period, the Supplier will not offer a second potential purchaser the Accommodation or other travel related service. Signature of Croatia will then send an agreement to the Customer and require the Customer to make a deposit within the 24 hour period (hereafter the “Initial Deposit”). The agreement will be specific to the Accommodation being rented or other travel-related service secured. The agreement will include the Reservation Price, which will be quoted in Euros. If the Customer does not make the Initial Deposit within that 24 hour period, the Supplier will consider the reservation as terminated and other purchasers may reserve the Accommodation or other travel related service for the time period requested.On the other hand, if the Customer makes the Initial Deposit within the 24 hour period, then the booking will be considered active.Once the Initial Deposit is made, a contractual relationship is established between the Supplier and the Customer.
5.3 The size of the Initial Deposit is dependent upon how close in time the reservation is made to the anticipated stay or other provision of the Supplier’s service.If the stay or other provision of the Supplier’s service is scheduled to begin 90 or more days after a provisional reservation is made, the Customer is required to pay Signature of Croatia an Initial Deposit of at least 30% of the Reservation Price during the 24 hour provisional reservation period in order to make the reservation active. The remaining portion of the Reservation Price, up to 70%, shall be paid by the Customerno later than 90 days before the anticipated stay or other provision of the Supplier’s service. If the stay or other provision of the Supplier’s service is scheduled to begin less than 90 days after a provisional reservation is made, the Customer is required to pay Signature of Croatia the full amount of the Reservation Priceas the Initial Deposit during the 24 hour provisional reservation period in order to make the reservation active.
5.4 By paying the Initial Deposit, you confirm to Signature of Croatia and the Supplier that neither you, nor any individual in your party travelling with you, have any physical or other condition or disability that would make travelling unsafe for you, any individual in your party or any other travelers. You should obtain up-to-date health advice and any health related precautions, including any travel warnings issued by the Center for Disease Control and Prevention, that are applicable to the country or region of your destination before travelling.
6. NO CONTRACTUAL RELATIONSHIP WITH SIGNATURE OF CROATIA
6.1 You agree that there is no contractual relationship between you and Signature of Croatia. Complaints or claims concerning any service offered, rendered or provided by the Supplier are to be dealt with by the Supplier. If you have complaints about the Supplier’s Accommodation or other travel-related services, you agree that your sole recourse is to pursue your complaint with the Supplier, irrespective of whether your claim relates to an alleged deficiency of the Accommodation or other Supplier travel-related service, to the Supplier’s cancellation of the Accommodation stay or other supplier travel-related service or to any other claim.
6.2 Notwithstanding that Signature of Croatia is not responsible for, and disclaims any liability, in respect of claims relating to Supplier services and obligations, Signature of Croatia may at all times and at its sole discretion (a) offer customer support services to a Customer, or (b) otherwise assist a Customerin his or her communication with the Supplier.
7. BANK TRANSFERS AND CREDIT CARD PURCHASES
7.1 Signature of Croatia facilitates payment for the reservation for and on behalf of the Supplier. Any payment facilitated by Signature of Croatia will constitute payment of all or part of the Reservation Price.
7.2 Signature of Croatia offers the opportunity for reservations to be paid via bank wire, other electronic transfer, Credit Card or Debit Card during the reservation process. Payment is safely processed from your credit/debit card or bank account to the bank account of Signature of Croatia. If the Customer makes payment, or partial payment, of the Reservation Price to Signature of Croatia by bank wire or other electronic transfer, then the Customer is also responsible for paying any bank wire fee or charge or other electronic transfer fee or charge, including fees charged by Signature of Croatia’s bank at the receiving end. If the Customer makes payment, or partial payment, of the Reservation Price to Signature of Croatia by credit or debit card, then the Customer will also be responsible for a 2.3% surcharge for American Express payments, a 1.2% surcharge for other credit card payments, and a 0.6% surcharge for debit card payments.
7.3 Signature of Croatia is not responsible or liable for (and has no obligation to verify) any inaccurate credit card number that you provide.
7.4 As noted earlier, the Reservation Price will be quoted in Euros. However, Signature of Croatia will accept an equivalent payment in U.S. dollars at the exchange rate applicable at the moment of the payment provided, however, that if a Customer makes payment in U.S. dollars, then the Customer is also responsible for paying any bank foreign exchange or conversion fee, commission or charge.
7.5 Signature of Croatia is responsible for paying any bank fees or charges associated with the payments that it makes from its bank account to that of the Supplier.
8. CANCELLATION AND NO SHOW POLICY
8.1 The Customer’s Initial Deposit is non-refundable. Signature of Croatia’s policy of not refunding the Initial Deposit applies irrespective of whether it required the user to pay all or part of the Reservation Price as the Initial Deposit.
8.2 As to any payments of all or part of the Reservation Price made after the Initial Deposit (the “Subsequent Payments”), the Customer’s entitlement to a refund of any such payment is dependent on Signature of Croatia’s cancellation and refund policy. If the Customercancels more than 120 days from the anticipated stay or other provision of the Supplier’s service, the Customer is entitled to the return of any Subsequent Payments up to 70% of the Reservation Price. If the Customer cancels 90-119 days from the anticipated stay or other provision of the Supplier’s service, the Customer is entitled to the return of any Subsequent Payments up to 50% of the Reservation Price. If the Customercancels less than 90 days from the anticipate stay or other provision of the Supplier’s service, the Customer is not entitled to a return of any Subsequent Payments.
9.1 Once the Reservation Price is fully paid, Signature of Croatia will send the Customer a Voucher, Directions anda Security Deposit form. The voucher specifies the Supplier, the time of the reservation and other characteristics and possible conditions related to the reservation. The Directions document specifies how to reach the Accommodation. The Security Deposit form contains the terms related to the Customer’s obligation to pay a security deposit to the Supplier prior to staying at the Accommodation.
10. YOUR RESPONSIBILITIES PRIOR TO ARRIVAL
10.1Although Signature of Croatia will use its best efforts to provide information to you concerning the entry requirements of the country of your destination, it is your responsibility to ensure that you have a valid passport and meet all necessary entry requirements of the country or countries that you will be visiting. These requirements vary by country and nation and may change from time to time. Signature of Croatia recommends that you contact the embassies or consulates in your country of residence prior to your trip.
10.2 It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and it is your responsibility to safeguard them at all times. Signature of Croatia is not responsible for any loss, theft or damage to your travel documents that are not physically in the possession of Signature of Croatia.
10.3 Signature of Croatia strongly recommends that you purchase comprehensive travel insurance that is suited to your trip and that each individual in your party has such insurance in place prior to the commencement of your trip. It is solely your responsibility to arrange and pay for such insurance.
10.4 Signature of Croatia is not responsible for delays, inconvenience, or charges or costs incurred that result from incomplete, expired, or inaccurate travel documentation or insurance.
11. ARRIVAL, STAY AND DEPARTURE
11.1 Arrival is normally scheduled on Saturday between 3:00 PM and 7:00 PM. Customers who anticipate that they will not arrive in that time frame should notify Signature of Croatia as soon as possible. If the Customer expects to arrive after 7:00 PM, the Customer should notify Signature of Croatia in advance, in writing, so that Signature of Croatia can determine whether the Accommodation, or representative for the Accommodation, is able to provide access to the property after 7:00 PM. The Accommodation may charge extra for late arrivals. Signature of Croatia is unable to guarantee access to any of the Accommodations after 9:00 PM.
11.2 Accommodations reserve the right to refuse the Customer admittance if the number of persons arriving exceeds the number on the rental agreement or Accommodation Voucher, or exceeds the maximum number of persons that can be accommodated, as set out in the relevant Accommodation brochure description, except in the case of infants under two years old in a baby cot.
11.3 The Security Deposit, specified in the Security Deposit form, is due to be paid directly to the Accommodation or its representatives upon arrival. The Accommodation may accept credit card payments to satisfy this obligation. THE ACCOMMODATION OR ITS REPRESENTATIVE CAN REFUSE ACCESS TO THE ACCOMMODATION IF THE SECURITY DEPOSIT IS NOT PAID AT THE TIME OF ARRIVAL.
11.4 During the Customer’s stay, Accommodations shall not permit caravans or tents on the premises of the Accommodation. If, during the stay, the Accommodation representative discovers more than the number of persons specified in the rental agreement or Accommodation Voucher, or that exceeds the maximum number of persons that can be accommodated, as set out in the relevant Accommodation brochure description, the Customer and his or her party will be asked to vacate the Accommodation with no refund of the Reservation Price.
11.5 During your stay, it is your responsibility to ensure that you and that each member of your party does not behave in a way that causes danger, distress, offence or damage to others or to property belonging to others (hereafter the “prohibited actions”). If, in the opinion of Signature of Croatia, or of the Supplier, you or a member of your party, is reasonably judged to have engaged in a prohibited action, Signature of Croatia and its Suppliers reserve the right to take whatever action is necessary to remedy the prohibited action(s). Such remedy may include: (1) seeking compensation or reimbursement from you, or any individual in your party, for any damage caused by the prohibited action; (2) cancelling your reservation with no reimbursement of the Reservation Price; (3) notifying law enforcement or other authorities concerning the prohibited action; (4) any other remedy available at law or in equity; and/or (5) seeking compensation or reimbursement from you, or any individual in your party, for any costs incurred in pursuing any of these remedies, including reasonable attorney fees and collection costs.
11.6 Departure is normally scheduled on Saturday between 9 AM and 10 AM. At the time of the Departure, the Customer will be required to settle any extra charges, for services beyond the stay itself, such as extra cleaning, long distance telephone, shopping services, or cooking, directly with the Accommodation or its representatives. The Accommodation will not accept credit card payments in settlement of these charges.
12. SECURITY DEPOSIT
12.1 The Security Deposit paid to the Accommodation upon arrival is held by the Accommodation during the Customer’s stay in case any damage is caused to the room(s), unit(s) or facility(ies) during the stay.
12.2 At the Departure time, a representative of the Accommodation will inspect the room(s), apartment(s) or facility(ies) utilized for the Customer’s stay. The Accommodation will retain any portion, or all, of the Security Deposit that is needed to cover the cost of any damage or the cost of any services provided to the Customer beyond the stay itself. The Accommodation will refund the remainder of the Security Deposit. Should the Customer decide to leave the Accommodation before the anticipated departure date specified in the Rental Agreement or the Accommodation Voucher, the Accommodation is authorized to refund any portion of the Security Deposit owed to the Customer via mail.
12.3 In addition to being liable for damage to the Accommodation in an amount up to the Security Deposit, the Customer agrees to indemnify the Accommodation, beyond the amount of the Security deposit if necessary, for any damages to the room(s), unit(s) or facility(ies), or their respective furnishings, caused by the negligence of the Customer or one of his or her party during the stay. If an Accommodation charges a Customer’s credit card in order to pay for such damage, a copy of the charge together with appropriate documentation will be forwarded to the address provided by the Customer within 30 days of departure.
12.4 You agree that, in the event of a dispute relating to the Security Deposit, your sole remedy, if any, is against the Accommodation. Signature of Croatia disclaims all liability relating to security deposit disputes.
13. USE OF THIS SITE
13.1 You agree to use this Site solely for the purpose of booking or potentially booking reservations. In using the Reservation Service, you agree that you will not: (1) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; (2) interfere with or disrupt, or attempt to interfere with or disrupt, the content or severs or networks connected to this site; (3) engage in any fraudulent activities; (4) use any robot, bot, spider, other automatic device, to monitor or copy the Site or its content.
13.2 In order for Signature of Croatia to provide its Reservation Service to Customers of its web site, we need a correct e-mail address. By completing a booking, you agree to receive information from us at the e-mail address you have provided. Our electronic correspondences may include information about the time of your reservation, and other information about your anticipated stay at an Accommodation or other provision of the Supplier’s service.
13.3 The Site may use or require that your computer accept “cookies.” Cookies are small text files that are stored on your computer to keep track of settings or data for this Site. By agreeing to these Terms, and to the extent permitted by law, you consent to the transmission of any personal information, over a communication network or otherwise, and in electronic form or otherwise, from any location in the world to any other location in the world, including, but not limited to, such transmissions from any European Union Member country to any other country in the world.
14. DISCLAIMERS AND LIMITATIONS OF LIABILITY
14.1 Signature of Croatia is not liable for any incorrect contact information that you provide to Signature of Croatia, including any wrong or misspelled email address or inaccurate or wrong mobile phone information.
14.2 Signature of Croatia also disclaims any liability or responsibility for any claim based in whole or in part on a communication that you have with a Supplier.
14.3 Signature of Croatia also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing of the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
14.4 Signature of Croatia publishes information on its Site about Suppliers that is provided by Suppliers. Any opinions, facts, statements or other information or content expressed or provided by Suppliers are those of the Supplier and are not those of Signature of Croatia. Signature of Croatia disclaims all liability for the accuracy of such information.
14.5 To the fullest extent permitted under applicable law, you understand and agree that Signature of Croatia, it’s owners, officers and employees, and any Supplier providing content to the web site, shall not be liable for any indirect, incidental, special, consequential, punitive or any other damages relating to or resulting from any alleged claim arising out of your use of the Reservation Service or Site or any service or site you access through a link from the site. Such claims may include, but are not limited to, alleged damages for errors, omissions, interruptions, defects, delays, computer viruses, loss of profits, or loss of data.
14.6 Signature of Croatia shall have no liability for any damages resulting from any failure to perform any obligation hereunder or from any delay in the performance thereof due to causes beyond Signature of Croatia’s control, including without limitation, acts of God, war, government actions, acts of terrorism, fire, casualty or any technical or communications failure.
15. INTELLECTUAL PROPERTY RIGHTS AND OWNERSHIP
15.1 Unless stated otherwise, the software required for Signature of Croatia’s Reservation Service or available at its Site and the intellectual property rights (including the copyrights, trademarks or patents) covering the content of, or software used in, this Site is owned by Signature of Croatia.
15.2 Signature of Croatia exclusively retains ownership of all rights, title and interest in and to all intellectual property rights related to this Site and its provision of the Reservation Service to Customers of the Site. You acknowledge that Signature of Croatia has and retains exclusive ownership of all proprietary rights in the Content of this Site. You also acknowledge that this Site and its content has been created, compiled, prepared, selected and arranged by the Signature of Croatia or its contributors through the expenditure of substantial time, effort and money, and that it constitutes the valuable property and copyrighted information of Signature of Croatia. The look and feel, appearance, organization and layout of the content are proprietary to Signature of Croatia.
15.3 The Site employs various trademarks and service marks of Signature of Croatia. You may not use or display such marks in any manner without the prior written permission of Signature of Croatia.
15.4 Apart from accessing this web site for the sole purpose of using the Reservation service, you are not entitled to distribute, disclose, copy, publish, reproduce, display, promote, market, transmit, disassemble, reverse engineer or integrate the content of this Site without the written permission of Signature of Croatia. Any unlawful use of this web site will constitute infringement of the intellectual property rights of Signature of Croatia.
16. MISCELLANEOUS PROVISIONS
16.1 Signature of Croatia has a right at any time to change or modify the terms and conditions applicable to use of this web site, or any part thereof, or to impose new conditions, including without limitation, adding additional fees and charges for use of the Reservation Service. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by any means including, without limitation, posting on the Site. Any use of the web site by you after such notice shall be deemed to constitute acceptance of such changes, modifications, additions or deletions.
16.2 If any provision of these Terms is or becomes invalid or non-binding, the Parties shall remain bound by all other provisions hereof.
16.3 These Terms shall be exclusively governed by and construed in accordance with the laws of the State of Illinois. Moreover, any disputes arising out ofor in connection with these Terms shall exclusively be submitted to and dealt with by a competent court in Illinois.
16.4 The original English version of these Terms may have been translated into Croatian. The Parties hereby agree that the English version will be considered legally binding in a proceeding in a court of competent jurisdiction in Illinois.
16.5 These Terms do not need any signature or seal to make them valid, binding and enforceable.